If your heating system suddenly stops working, it can be stressful, especially during cold weather. Having a reliable boiler breakdown checklist helps you stay calm, safe, and saves time before contacting professionals. As expert heating engineers at LW Gas, we know the common causes of heating issues and what to do first. we’ve created a detailed guide on what to check before calling a Gas Safe plumber in Southampton.
Understanding what to do if your boiler breaks down is vital for your safety and comfort. Some issues are simple to resolve on your own, while others require professional attention. Let’s walk through the key checks you should carry out before calling a plumber.

1. Check the Basics First
When faced with a boiler breakdown, start with the simplest elements. Many issues are caused by settings, power, or water supply problems that are easy to fix.
- Power Supply: Make sure the boiler is plugged in and switched on. Try pressing the reset button if your model has one.
- Fuse Box: Check your mains electricity and ensure that no breakers have tripped.
- Gas Supply: Ensure your gas supply hasn’t been turned off or disrupted. If you suspect a gas leak, leave the property immediately and call the National Gas Emergency Service.
These easy checks can quickly identify if the problem lies outside your boiler unit, saving you time and effort.
2. Inspect the Boiler Pressure
Low pressure is one of the most common causes behind a boiler that stops working. Most boilers operate best at 1 to 1.5 bar. You can check this on your boiler’s pressure gauge.
If the pressure is low, try topping up the system using the filling loop. Your user manual will show you how to do this safely. Once done, reset the boiler and see if it restarts.
If the pressure keeps dropping, there could be a leak in the system or an internal component fault that requires professional inspection. In such cases, contact our LW Gas team for quick, expert support.
3. Check Your Thermostat and Timer Settings
Sometimes, what appears to be a major boiler failure is simply due to a thermostat or timer issue. Double-check your thermostat is set correctly and the timer hasn’t been reset by a power cut.
- Ensure the thermostat batteries are working.
- Check the scheduled program matches your heating needs.
- Increase the temperature slightly to trigger the boiler.
If your boiler responds to these steps, the issue was likely a simple control setting problem, not a system fault.
4. Bleed Your Radiators and Check for Airlocks
Cold spots on radiators can prevent efficient heating, making it seem like your boiler isn’t functioning correctly. Bleeding your radiators removes trapped air and improves heat circulation.
Use a radiator key to release air slowly until water starts to escape, then close the valve. This can make a big difference in your heating performance.
If your home still isn’t heating evenly, you may have an airlock or circulation problem in the central heating system. That’s a sign a qualified engineer should carry out a more detailed check.
5. Look for Error Codes or Warning Lights
Modern boilers display fault codes or flashing lights when something isn’t working properly. These error messages give a clear indication of what’s going wrong.
- Refer to your manufacturer’s manual for code meanings.
- Write down the error number before restarting the boiler.
- If the same code appears again, it’s time to call a professional.
Providing this information to your engineer helps speed up the repair and ensures they arrive with the correct parts or tools.
6. When to Call a Professional Heating Engineer
If you’ve completed this boiler breakdown checklist and your boiler still isn’t running, it’s time to seek expert help. Some issues such as damaged components, leaks, or faulty sensors should always be handled by a Gas Safe registered engineer.
Our repair service is available across Southampton and surrounding areas. We also offer emergency visits to get your heating system back up quickly and safely. Trying to fix complex faults yourself can lead to safety risks or voided warranties, so always contact a specialist for persistent problems.
Remember, regular servicing plays a big role in preventing sudden breakdowns. Annual maintenance from our dedicated team ensures your system runs efficiently year-round.
Final Thoughts and Next Steps
Knowing what to do if your boiler breaks down can make a stressful situation easier to manage. By following our structured steps, you can eliminate simple issues yourself and identify when professional support is needed.
If you’re still experiencing problems after using this emergency checklist, contact our experienced heating engineers now. Visit our contact page to book an urgent repair, service appointment, or speak directly to our team for advice on any boiler-related issue. We’re ready to help you restore warmth and peace of mind in your home.